BELLRIVER WINS AWARD FOR CUSTOMER SATISFACTION
June 27, 2017
Bellriver Wins Award for Customer Satisfaction
Bellriver Homes has received recognition for its customer satisfaction at the recent Australian Achiever Awards for Australia’s Architect Services, Building Design, Building Construction and Interior Design Services category.
With a highly recommended score of 98.62% the comments from clients were a significant factor in the result.
Now into its twentieth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australia Achiever received from Bellriver Homes clients are:
Overall they are brilliant, very professional and provide great customer service. They always kept us informed of everything that was going on and were very friendly. I think they offer the best value for money you can get.
I have had satisfactory experiences with other builders, but Bellriver Homes has been the best. I am a single mum with a child and I thought they looked after me like a valued person, wanted to know my needs, and cared a lot about my service. They never took any shortcuts with the home and I believe the final quality to be excellent. The house is quite stunning, people are amazed when they visit. The people I dealt with were excellent. Thank you.
They have been wonderful with amazing customer service and Kate, in the office, is brilliant. She always keeps us up to date and answers any questions we have as quickly as possible. The supervisor is excellent as well and keeps in contact with us weekly with photos when progress is made – if he can’t call us for whatever reason, he is very apologetic. They really are fantastic.