Bellriver Homes Privacy Policy
Bell River Homes Pty Ltd, ABN 76 062 307 779 | ACN 062 307 779 | BLN 61247C
Level 2, 2 Burbank Place, Baulkham Hills NSW 2153, PO Box 7391, Baulkham Hills NSW 2153
Phone: (02) 8858 6100 Website: bellriverhomes.com.au
Last Updated: June 2026
1. Our Commitment to Privacy
Bell River Homes Pty Ltd (“Bellriver”, “we”, “us”, “our”) respects your privacy and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information, and how you can access or correct it.
This policy should be read together with our Collection Notice, which is provided at the time your personal information is collected.
Please read this Privacy Policy carefully, as by using our services and/or websites and providing personal information to us, you:
- are confirming that you have read this Privacy Policy;
- understand how your personal information will be handled by us; and
- consent to us handling your personal information in accordance with this privacy policy.
2. Scope of This Policy
This policy applies to all personal information collected by Bellriver through:
- Website enquiries and online forms
- Display home visits and walk-ins
- Phone calls and email correspondence
- House & land enquiries (including third-party portals such as REA and Domain)
- EDM sign-ups and marketing interactions
- Events, promotions and competitions
- Social media and digital advertising interactions
- Referrals from agents, developers and partners
3. What Personal Information We Collect
We collect the types of personal information required to assist us in providing you our services, providing our websites and fulfilling our functions and activities and informing you about them.
We may collect, without limitation, the following data:
- Name, phone number, email address
- Residential or mailing address
- Budget, preferences and property requirements
- Employment and financial information (where relevant to your enquiry)
- Records of your interactions with us
- Any other information you provide to us
You can always decline to give us any personal information we request. If you do not provide personal information, we may be unable to assist with your enquiry or provide our services.
4. Sensitive Information
We do not generally collect sensitive information.
If we do, it will only be:
- With your consent, or
- Where required or authorised by law
5. How We Collect Personal Information
We collect personal information:
Directly from you:
- When you submit enquiries or forms
- When you contact or meet with our team
- When you subscribe to marketing communications
From third parties:
- Real estate portals (e.g. REA, Domain)
- Marketing platforms and lead providers
- Agents, developers and referral partners
- Publicly available sources
We may collect and update your personal information when you interact with us over the phone, by email, over the internet or social media or in person, when you participate in surveys or questionnaires, when you attend our events, when you subscribe to our mailing lists and if you apply for a position with us as part of a recruitment process.
6. Why We Collect, Use and Disclose Information
We collect, use and disclose personal information to:
- Respond to enquiries and provide information
- Provide and manage our building and related services
- Manage house & land opportunities and listings
- Communicate with you and provide customer support
- Send marketing communications, promotions and updates
- Improve our services, website and customer experience
- Conduct analytics, research and business development
- Comply with legal and regulatory obligations
We will only use your information for the primary purpose of collection or a related purpose you would reasonably expect. That is, we collect personally information reasonably necessary to carry out our business, to deliver our services and to provide you with access to our websites.
We may otherwise use and disclose your personal information if you have given us consent in accordance with this Privacy Policy for the use or disclosure or it is required or authorised by law.
We may disclose personal information to third parties, including:
- our third party service providers which process our data;
- our employees, contractors, agents, our related entities or any other third party which assists us with the delivery of our services or websites;
- any person or entity that acquires or intends to acquire our business (or its assets); or
- other third parties when you have given consent to share your personal information.
7. Direct Marketing
We may send you marketing communications about our homes, packages, promotions and services.
You can opt out at any time by:
- Using the unsubscribe function, or
- Contacting us directly
We comply with the Spam Act 2003 (Cth).
If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.
8. Cookies and Website Tracking
Our website may collect information such as:
- IP address and device data
- Pages visited and browsing behaviour
- Referral sources
This helps improve our website and marketing performance. You can manage cookies through your browser settings.
9. Disclosure of Personal Information
We may disclose your personal information to:
- Employees and contractors
- IT systems, CRM and marketing providers
- Real estate portals and listing platforms
- Agents, developers and referral partners
- Professional advisers and service providers
- Regulatory authorities where required by law
We take reasonable steps to ensure third parties handle your information appropriately.
10. Overseas Disclosure
Some service providers may store or process personal information overseas. Where this occurs, we take reasonable steps to ensure compliance with the Australian Privacy Principles.
Please note that some of the third-party service providers that we may disclose personal information to may be based in or have servers located outside of Australia and may therefore store, transfer or access your personal information outside of Australia.
11. Storage and Security
We store personal information securely in electronic and physical systems. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure.
We take steps to destroy or de-identify information that we no longer require.
12. Access and Correction
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.
You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request
We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction
13. Complaints
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
If you have a complaint about how we handle your personal information, please contact us.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will be available on our website.
15. Contact Us
Bell River Homes Pty Ltd
Level 2, 2 Burbank Place
Baulkham Hills NSW 2153
Phone: (02) 8858 6100 Email: enquiry@bellriverhomes.com.au